Mr Tire Auto Service Centers, 575 Dick Road

08/12/26 by deanna collins

I am now an ex customer. For over 20 years, 5 vehicles and enough money spent on repairs and maintenance to purchase a brand new vehicle, I am no longer patronizing this establishment. To be fair to some of the employees past and present, there were a few who went above and beyond. But in the timespan of less than 30 days, I was forced to surrender over $3700.00 on some questionable repairs. While I understand the costs involved with vehicle repair these days, this amount seemed excessive and unnecessary. Had a coolant reservoir replaced that was never pressurized upon completion. This led to a second repair. Had to return within a week to have the thermostat replaced. Not sure why it wasn't discovered on the previous visit. Upon completion of the thermostat, my car lost its AC. Went back the very next day at 8am as instructed by the service writer and was promptly and rudely dismissed by a different employee, saying there were 2 cars ahead and there was only one tech available. Why only one technician in a very busy repair shop? This has happened several times to me, creating wait times that greatly interfered with my day to day obligations. And forget about getting anyone to answer the phone. And it's not just the individual shops but the Guest Services, too. Why use customer satisfaction as a selling point when customers can't even reach someone on the phone to discuss these issues? And there were also days when I went in on a Sunday and the shop would be closed because someone failed to show up. I've patronized this specific Mr. Tire for years and under past ownership, I never, ever had such problematic experiences. Do better, please.......Read More

07/09/26 by Paul DiCanio

Friendly staff. Got me right in at my appointment time and were done in about an hour for 4 new tires.