Mr Tire Auto Service Centers, 1536 York Road

05/10/26 by Dan

I took my car to the Mr Tire for Oil and Filter change. The store rep. was new and had to ask the technician how to print out the work order. Then had to call main office on how to do it. After it was finally done. The technician to my car. I had asked if they would take off the left front tire and check why there was a scraping noise coming out of it. Also asked once the car was on the lift with the wheel was if I could come out and look at it. Advised the noise was getting worse over the last 20k miles. They said could after I told them was a retired Master Technician and told them I only had a floor jack at home but felt it would been safer to checkout the noise on the lift since it was going to be on it for the oil change. They were nice and agreed. The technician never came out to get me after the car was in the air and wheel was off. He came to me after the oil change was done and the car was pulled out and was in the front parking lot. Asked him why he didn't come to me and the was on the lift. He mumbled something and I asked about the noise. He took out a small flashlight and shined in in threw the mag wheel hole and told me I needed new brakes. I told him you can not see the brakes that way. You can not the pads clearly. I also requested if would put it back on the lift for me and take the left wheel off. I also took I don't think the are bad and the noise is from the rotor splash shield is hitting the rotor. He pulled car back in after the third time I asked because I wanted to see the brakes since had had them done less than 10 thousand miles ago. He came and get me the car was safely on the lift and wheel was off. I went out and looked at the brakes and they had more than half the pads left and the rotor smooth. I told the technician that I do not need the brakes done after using his flashlight. Then looked at the slash shield and it was rubbing on the rotor. Asked if I could medium to large standard screwdriver. He was nice enough to give me one. I placed it behind the rotor bent shield out from the rotor 1/4 of an inch and spun the rotor and the noise was fixed. I was talking to the other tech there and Advised him he should keep an eye out for the other tech. I Advised him he is overselling and it is bad for his shop. A good shop reputation is to easy to lose.....Read More

05/10/26 by Robin Shrestha

TL;DR: Mr. Tire replaced my front struts, and two years later Mazda is telling me the struts were not seated properly and may have caused axle issues. When I brought it up, the initial response did not exactly inspire confidence. I had my front struts replaced at this Mr. Tire location about two years ago. Recently, after dealing with ongoing driving issues, I took the car to Heritage Mazda Towson for an inspection. Mazda documented that the front struts were not seated properly in the steering knuckles, and that both axles are leaking due to overextended angles from the improperly installed front struts. So now I am in the fun position of trying to figure out whether a prior suspension repair created more problems than it solved. When I contacted the store, I felt like the concern was brushed off rather than taken seriously. Given that this involves suspension components and safety, I expected a more careful response. I have asked the store manager to formally review the prior work, provide the original service record, confirm parts/warranty information, and explain what they are willing to do to inspect or address the issue. I?ll update this review depending on how they handle it from here.....Read More