Mr Tire Auto Service Centers

04/08/21 by Dan Boseman

Nearly killed me. Terrible from the beginning. Ive done multiple transactions with this company (tire replacement, repairs, and alignments) however this last experience was the worst. I arrived at 730 form my 8 am appointment for an alignment. A technician arrives at 736 and has to open the shop despite the open sign illuminated and the business hours showing an open time at 730. The \manager\ Zena (SP) arrives about 10 minutes after that. I was going to have and additional service completed (a accessory belt replaced as preventative maintenance) and I was quoted an astronomical price. Zena insisted Mr. Tire expected her to charge even more but she rather circumvent policy and only charge \at cost\. Also, they weren't going to replace the tensioner instead keep the old one on there and still charge more than 4 times the amount of a simple belt. I declined the service. It should have been my warning to not do business but I needed the alignment. I leave them with my vehicle and call back about 2.5 hours later and the car was still not even looked at yet. Zena says that there is a car on the alignment machine from the night prior to and they haven't had a chance to get to mine yet (despite now being nearly 3 hours away from appointment time and the first one there that day). When I finally get to retrieve my car It has oily hand prints on my door handle and near my window as well as the beige fabric on the inside. I pay, take my vehicle and head home. The next day I drive it to work (90 miles from home) and about 45 miles into my trip I receive a steering fault indicator. I immediately call and speak to Zena. She insists it had nothing to do with the alignment but agreed to look at it if I returned to the shop. After parking the power steering failed completely and I was forced to drive back (90 miles) with absolutely no power steering. I returned to the shop and the original tech used the scan tool to determine what codes were displayed and was so perplexed at the problem he had to get a more senior tech. That gentleman comes out and tells the previous tech and myself that after the alignment the steering sensor had to be calibrated and sometimes the \machine\ tells techs to do it and sometimes it doesn't. However, he appeared to fix the problem as the steering worked again directly after hitting calibrate button on his scan device. I had a concern that because I was forced to drive he vehicle for so long while forcing this bound up motor to turn the vehicle, if now the steering rack had been potentially damaged. I expressed that the damage should be covered by Mr. Tire as a seemingly simple procedure that had been over looked due to negligence had nearly cost me not only my vehicle but also potentially my life or the lives of others. After quite a bit of back and forth with Zena she finally agreed that if there were damages directly related to this incident they would \take care of it\. (calls are supposedly recorded). Today while driving, the steering then fails AGAIN! We call the shop once again and speak to a different person who says Zena is off and he can only recommend taking it a dealership at this point. Refused to help or even call Zena for details as to honor her word on \taking care\ of this. Bottom line this store has a reputation of being unprofessional (even speaking with previous managers like Rick, who was fantastic, during previous visits who would disclose how techs would just not show up forcing them to be severely undermanned ). The techs are not certified mechanics and clearly aren't even versed on their own equipment. A simple procedure that was over looked has left me stranded, stressed and in danger and possibly ruined my electronic steering rack. I am having it diagnosed by a Ford dealership and will be contacting Mr. Tire corporate for further assistance. ZERO STARS if I could....Read More

04/06/21 by Big poppa

Great service